Question 1

1. About Us

Accepted Answer

Q: What does your store sell?                
                        		  Areti is a specialized exporter . We offer a wide range of competitive products and services tailored for international clients, including prompt shipping, superior product quality, and more competitive pricing.

Q: How long have you been in business?                
                        		  Areti has been serving the global market for over a decade, establishing a reputation for quality and reliability.

Q: What makes you different from your competitors?                
                        		  We pride ourselves on offering competitive pricing, exceptional customer service, and fast, reliable shipping. Our extensive range of products and commitment to customer satisfaction set us apart from others in the industry.

Question 2

2. Refunds

Accepted Answer

Q: How long does it take to process the refund?                
                        		  Refunds are typically processed within 5-7 business days once the returned product has been received and inspected.

Q: Will I get a receipt of my refund amount?                
                        		  Yes, once the refund is processed, you will receive an email confirmation with the details of your refund amount.

Q: Under what circumstances can a refund be initiated?                
                        		  Refunds can be initiated if the product you received is defective, damaged, or not as described. Please contact our customer service within 14 days of receiving the item to initiate a refund.

Q: What is the store return policy?                
                        		  Non-export order products ，We accept returns within 30 days of delivery. The product must be unused, in its original packaging, and accompanied by a receipt or proof of purchase.Please contact us by following the instructions in Order Issues.

Question 3

3. Shipping

Accepted Answer

Q: How many days does it take to ship a product?                
                        		  The store orders are typically shipped within 2-3 business days. Export orders will be shipped according to the contract date.Delivery times vary depending on the destination and shipping method selected at checkout.

Q: What are the shipping fees?                
                        		  Shipping fees vary based on the destination, weight, and dimensions of the package. Exact shipping costs will be calculated at checkout.

Q: How do I track my order?                
                        		  Once your order has shipped, you will receive an email with a tracking number and a link to track your package.

Q: Do you ship packages internationally?                
                        		  Yes, we offer international shipping to many countries. Please check our Shipping Policy page for more information on the destinations we service.

Question 4

4. Payments

Accepted Answer

Q: What payment methods do you accept?                
                        		  We accept various payment methods including credit cards, PayPal, and bank transfers. Please see our Payments page for more details.

Q: Are your payment modes secure?                
                        		  Absolutely. We use industry-standard encryption and secure payment gateways to ensure your payment information is protected at all times.

Question 5

5. Customs and Duties

Accepted Answer

Q: Will I have to pay customs duties for my order?                
                        		  Depending on your country’s import regulations, you may be required to pay customs duties or taxes. These fees are not included in our product prices and are the responsibility of the buyer.

Q: How are customs duties calculated?                
                        		  Customs duties are calculated based on the value of the goods, shipping cost, and the applicable duties and taxes for your country. Please consult your local customs office for more details.

Q: Can you mark the package as a gift to avoid duties?                
                        		  No, we are required by law to declare the true value of the goods. Misrepresenting the value of the shipment is illegal and could result in fines or other penalties.

Question 6

6. Order Issues

Accepted Answer

Q: What should I do if I receive the wrong product?                
                        		  If you receive the wrong product, please contact our customer service team immediately with your order details and we will arrange for a replacement or refund.

Q: What if my product arrives damaged?                
                        		  In the unlikely event that your product arrives damaged, please Please provide a clear unboxing video showing the entire process of opening the package to demonstrate the initial condition of the product & high-resolution photos clearly showing the details of the damaged parts of the product. Then contact us within 7 days of receipt. We will provide instructions on how to return the product for a replacement or refund.

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FAQ

Q: What does your store sell?

Q: How long have you been in business?

Q: What makes you different from your competitors?

Q: How long does it take to process the refund?

Q: Will I get a receipt of my refund amount?

Q: Under what circumstances can a refund be initiated?

Q: What is the store return policy?

Q: How many days does it take to ship a product?

Q: What are the shipping fees?

Q: How do I track my order?

Q: Do you ship packages internationally?

Q: What payment methods do you accept?

Q: Are your payment modes secure?

Q: Will I have to pay customs duties for my order?

Q: How are customs duties calculated?

Q: Can you mark the package as a gift to avoid duties?

Q: What should I do if I receive the wrong product?

Q: What if my product arrives damaged?

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